Refund Policy·Cancellation, Withdrawal, and Digital Content Rules
This policy applies to membership subscription, divination cards, digital interpretation services, bookings, and other products ordered through the Zhongkui Master website or mobile pages. It is designed around Korean e-commerce consumer-protection expectations together with the more specific disclosures shown on each product or checkout page.
1. General Withdrawal Window
Unless a legal exception or product-specific restriction applies, consumers generally may request cancellation or withdrawal within 7 days from receipt of goods or conclusion of the electronic contract.
For shipped goods, the period is counted from delivery. For digital content, membership benefits, or booking services, the relevant timing is based on contract completion and the point at which delivery or access is made available.
2. Digital Content and Non-Refundable Situations
For digital content that has already started, divination cards already consumed, personalized readings already generated and shown, or booking services already in progress, we may limit refunds for the performed portion where Korean law allows such restriction and the restriction was disclosed in advance.
If the delivered service materially differs from what was described, contains a significant defect, results in duplicate charging, or fails because of a system error, we will refund or remediate the undelivered or defective portion.
- A completed digital reading that has already been accessed generally cannot be refunded for a simple change of mind.
- Personalized interpretations created around your question, timing, or identity may become non-withdrawable once processing begins.
- Duplicate card deductions, duplicate charges, or failed delivery caused by system issues can be reviewed and corrected through support.
3. Shipping Costs, Fees, and Responsibility
Where law permits, cancellations or returns requested solely because the consumer changed their mind may require the consumer to bear return shipping, external transaction costs, or similar fees.
If the product differs from the advertisement or contract, or is defective, misdelivered, or incomplete, we bear the related refund and necessary costs.
4. Refund Method and Timing
Approved refunds are made to the original payment method whenever possible. If that method is unavailable, we will agree with the consumer on another practical refund method.
Processing time may vary based on payment processors, banks, card networks, holidays, fraud review, or dispute verification, but we will provide status updates when review takes longer.
5. Recurring Membership Cancellation
If a membership product offers recurring billing, you may cancel the next renewal before the next billing cycle begins. Unless the law requires otherwise, canceling future renewal does not automatically refund the current cycle or benefits already consumed.
If the relevant product is sold as a one-time membership package, the product page controls and recurring cancellation language does not apply.
6. Disputes and Support Path
If you believe there is an issue with your order, card deduction, or delivery, please contact site support first with your order number, account information, payment time, and a short description of the issue.
If site-level resolution is not enough, consumers may also seek help through Korea's 1372 consumer counseling service or another legally available channel.
Refund Contacts
- Inside the site: submit a support ticket with order details.
- Support email: support@zhongkui.ai
- Korea consumer reference: 1372 Consumer Counseling Center.
Note
This policy is written for the site's current business model, which centers on digital content, membership access, and divination services. If we later add physical goods or new fulfillment channels, this page will be updated accordingly.