Orders are typically reviewed, packed, and prepared for dispatch within 1 to 3 business days after successful payment. Processing times may be extended during promotions, holidays, stock replenishment, or risk-control review.

We arrange an appropriate carrier or shipping method based on product characteristics, warehouse location, route availability, and delivery destination. Certain regions may not be serviceable, or may only be supported by designated carriers.

Transit times are estimates only and do not constitute a guaranteed delivery commitment. Actual delivery may be affected by customs inspection, carrier congestion, weather, public holidays, flight capacity, and remote-area routing.

Shipping charges, surcharges, import duties, taxes, or other statutory fees shall be determined by the checkout page, carrier notice, or applicable law. For certain cross-border shipments, the recipient may be required to provide information or documents for customs clearance.

Where supported by the carrier, a tracking number or tracking link will be provided after dispatch. Customers must ensure that contact details, address, and receipt information are accurate and complete, and should arrange timely receipt upon delivery.

If a parcel is marked as delivered but has not actually been received, please contact us promptly for investigation. Additional information may be required for receipt disputes.

If a shipment is affected by address errors, refusal, failed delivery attempts, customs issues, carrier restrictions, or return-to-sender events, we may assist in handling the matter. However, re-shipping charges, storage fees, return fees, duties, or similar costs may be borne by the customer depending on the circumstances.

We are not responsible for delays, suspension, or cancellation of shipping caused by natural disaster, governmental action, war, public health events, transport disruption, cyber incidents, or other force majeure circumstances beyond our reasonable control, although we will provide reasonable assistance where possible.