Privacy Policy·Rules for Processing Personal Data
This policy applies to account registration, login, product browsing, order placement, payment, fulfillment, customer support, and after-sales services provided through this website. We process personal data only to the extent necessary to perform transactions, provide support, manage risk, and comply with legal obligations.
1. Categories of Information Collected
When a user registers an account, places an order, contacts support, or requests after-sales service, we may collect the user's email address, recipient name, phone number, country or region, city, street address, postal code, order number, payment status, and support records.
To maintain transaction security, detect abnormal activity, and preserve audit records, we may also collect IP address, device type, browser information, access time, and related logs.
- Account data: email address, encrypted password digest, verification status.
- Order data: products, quantities, order amount, currency, payment status, and order number.
- Fulfillment data: recipient, phone number, address, postal code, and shipping country or region.
- Support and after-sales data: inquiry details, return requests, and refund processing records.
2. Purposes of Use
We process the above information to authenticate users, process orders, verify payment, arrange shipment, provide after-sales support, identify and prevent risk, and comply with legal obligations.
Except where necessary to perform a transaction, fulfill a contract, or comply with applicable law, we do not use personal data for unrelated purposes.
3. Retention Periods
Personal data is retained only for the period necessary to fulfill the purposes for which it was collected, unless a longer period is required by law, regulation, or regulatory authority.
- Order and payment records: typically retained for 5 years.
- Support and dispute records: typically retained for 3 years.
- Access and security logs: typically retained for 3 months and may be lawfully extended when necessary.
4. Service Providers and Information Sharing
To complete payment, delivery, notification, hosting, and customer support functions, this website may provide necessary information to payment institutions, logistics carriers, email delivery providers, cloud service providers, and customer support tool providers.
Such third parties may process the relevant information only to the extent necessary to perform their entrusted services and may not use the data beyond that scope.
5. User Rights
Users may, subject to applicable law, request access to, correction of, deletion of, restriction of processing of, or closure of accounts associated with their personal data.
Where a request concerns pending orders, legally required records, or ongoing disputes, we will respond in accordance with applicable law and provide an explanation where appropriate.
6. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with this Policy shall first be resolved through good-faith consultation, and if unresolved, may be submitted to a court or tribunal with jurisdiction in Hong Kong.
6. Security and Policy Updates
We apply reasonable safeguards, including access control, encrypted transmission, least-privilege management, and audit logging, to protect personal data.
If this policy must be updated due to changes in business operations, service providers, or applicable law, the updated version and effective date will be posted on this page.
Contact and Exercise of Rights
- On-site support: submit a ticket through the support page.
- Support email: support@zhongkuimaster.com